Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are committed to delivering superior product quality alongside competitive pricing, ensuring our clients consistently benefit from unparalleled satisfaction and enduring value.
Q2. What are your payment terms?
A: Our payment terms include a 30% deposit via T/T, with the balance of 70% required before shipment. We commit to providing comprehensive product and packaging images
for your meticulous review before the final balance is settled.
Q3. What delivery terms are available for selection?
A: We offer a diverse array of delivery options including EXW, FOB, CFR, CIF, and DDU, all tailored to meet your specific requirements.
Q4. What is your standard delivery timeframe?
A: Generally, our delivery timeframe ranges from 15 to 30 days following receipt of your advance payment. This timeline may vary depending on product intricacies and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we are fully capable of crafting products based on your samples or technical drawings, and we are adept at developing the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We can provide samples; however, customers are responsible for both the sample cost and courier fees.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we conduct comprehensive testing on 100% of our products before delivery to guarantee exceptional quality and reliability.
Q8. What are the specifics of your warranty?
A: We provide a one-year warranty, offering reassurance and peace of mind, provided the product remains intact and undamaged by human error.
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