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Q1: How do you ensure long-term business partnerships with your clients?
A: By maintaining exceptional product quality and offering competitive prices, we ensure our clients reap continual benefits, fostering enduring business relationships.
Q2. What are your payment terms?
A: We require a 30% T/T deposit, with the remaining 70% due prior to delivery. We'll provide you with detailed photos of both the products and packaging before your final payment, ensuring complete transparency.
Q3. What delivery terms do you offer for selection?
A: We offer a range of delivery terms including EXW, FOB, CFR, CIF, and DDU, allowing you to choose the option that best suits your logistical needs.
Q4. Can you provide details on your delivery timeline?
A: Typically, delivery takes 15 to 30 days after we receive your advance payment. However, actual delivery times can vary depending on the order's specifics and quantity. Q5. Are you able to produce items based on samples?
A: Absolutely, we can manufacture products according to your samples or technical drawings, and have the capability to create necessary molds and fixtures.
Q6. What is your policy regarding samples?
A: We are pleased to provide samples, though customers are responsible for covering both the sample and courier costs.
Q7. Do you conduct thorough testing on all your products before they are shipped?
A: Yes, we perform rigorous testing on 100% of our products prior to delivery, ensuring they meet our high standards of quality.
Q8. What are the details of your warranty coverage?
A: We offer a comprehensive one-year warranty, provided there is no human damage, underscoring our commitment to quality and customer satisfaction.