FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., our mission is to forge lasting partnerships with our clients by consistently delivering products of the highest caliber alongside competitively attractive pricing. This steadfast dedication translates into unparalleled value, nurturing mutual growth and solidifying the strong ties we maintain with our valued customers.
Q2. What are your payment terms?
A: Our payment terms are designed with clarity and simplicity, requiring a 30% T/T deposit as a token of commitment, with the remaining 70% balance due before shipment. We embrace transparency by sharing detailed photographs of our products and their packaging prior to receiving the final payment, ensuring complete satisfaction and trust.
Q3. What delivery terms do you offer for selection?
A: We provide a comprehensive array of delivery terms, including EXW, FOB, CFR, CIF, and DDU, each thoughtfully curated to align with your specific logistical requirements. Our adaptable options ensure your transportation preferences are seamlessly accommodated.
Q4. Can you provide details on your delivery timelines?
A: Generally, our delivery timelines span 15 to 30 days post-receipt of your advance payment. However, precise timelines may fluctuate based on the product specifications and your order volume, ensuring tailored service to meet your unique needs. Q5. Is custom production based on samples possible?
A: Absolutely! We excel in bespoke manufacturing, expertly crafting custom products from your samples or technical drawings. Our meticulous approach to creating precision molds and fixtures ensures your vision is brought to life with the utmost attention to detail.
Q6. Can you elaborate on your sample policy?
A: We gladly offer samples for prospective customers, with the understanding that the cost of the sample and courier is the responsibility of the customer. This thoughtful policy allows you to evaluate our supreme product quality before proceeding with a larger order.
Q7. Are all goods tested before shipment?
A: Yes, indeed! Each product is subjected to a stringent and comprehensive 100% testing process to guarantee impeccable quality prior to shipment, ensuring you have total peace of mind and confidence in our exceptional offerings.
Q8. What does your warranty cover?
A: We proudly stand behind our products with an all-encompassing one-year warranty that covers any manufacturing defects, excluding human-induced damage. This pledge assures your satisfaction and reinforces confidence in the enduring durability and reliability of our line of products.
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