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Q1: How do you ensure a long-lasting business partnership with your clients?
A: By safeguarding superior quality and maintaining competitive pricing, we ensure our customers reap significant benefits, fostering enduring business relationships.
Q2. What are your payment terms?
A: We require a 30% payment upfront via T/T as a deposit, with the remaining 70% due before shipment. Prior to settling the balance, we will provide you with detailed photographs of the products and their packaging.
Q3. What delivery terms do you offer for selection?
A: We offer a variety of delivery terms including EXW, FOB, CFR, CIF, and DDU, giving you the flexibility to choose what suits you best.
Q4. What can you tell us about your delivery timelines?
A: Typically, delivery is executed within 15 to 30 days following the receipt of your advance payment. The exact timeframe is contingent on the specific items ordered and their quantities. Q5. Are you capable of manufacturing based on samples?
A: Absolutely, we are equipped to produce items based on your samples or technical drawings. We possess the capability to develop the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We are willing to provide samples; however, customers are responsible for covering both the cost of the sample and the courier charges.
Q7. Do you conduct thorough testing of all your products prior to delivery?
A: Yes, we conduct comprehensive testing on 100% of our products to ensure quality and reliability before they are dispatched.
Q8. Can you explain your warranty policy?
A: We offer a robust one-year warranty, provided there is no damage caused by misuse or human error.