FAQ:
Q1: How do you establish long-term business partnerships with clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we forge enduring partnerships by consistently delivering exceptional product quality and competitive pricing. This commitment ensures our clients can continually enjoy significant benefits, securing mutual success in every collaboration.
Q2. What are your terms of payment?
A: Our payment terms are designed for peace of mind: a 30% deposit via T/T to secure your order, with the balance of 70% due prior to delivery. Before the final payment, we provide detailed images of both the products and their packaging, ensuring your utmost confidence in the transaction.
Q3. Which delivery terms do you offer for selection?
A: We offer a comprehensive range of delivery terms tailored to your needs, including EXW, FOB, CFR, CIF, and DDU, providing flexible options to suit your logistical requirements.
Q4. Could you provide details regarding your delivery timeline?
A: Our delivery timeline typically ranges from 15 to 30 days after receiving the advance payment. The exact period is contingent upon the specific items and order quantities. Q5. Are you able to produce according to provided samples?
A: Absolutely, we possess the capability to manufacture precisely according to your samples or technical drawings. Our skilled team can develop the necessary molds and fixtures to meet your specifications with precision and efficiency.
Q6. What is your policy regarding samples?
A: We are pleased to offer sample provision. However, we kindly request that the cost of the sample and courier fees be borne by the customer, ensuring a seamless sampling experience to guide your purchasing decision.
Q7. Is testing conducted on all goods before shipment?
A: Yes, we maintain rigorous quality standards with a 100% testing rate for all goods prior to shipment, ensuring each product meets our high-quality benchmarks before it reaches your hands.
Q8. What does your warranty entail?
A: We provide a comprehensive one-year warranty on our products, assuring quality and performance, provided there is no human-induced damage. Our commitment to excellence guarantees your satisfaction and peace of mind.
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