FAQ:
Q1: How do you establish long-term business partnerships with clients?
A: We cultivate enduring business relationships by consistently delivering outstanding product quality, paired with competitive pricing. This strategic pairing empowers our clients to enjoy a reliable and profitable collaboration with us.
Q2. What are your terms of payment?
A: Our payment terms are straightforward: a 30% deposit is required via T/T, with the remaining 70% payable before delivery. To ensure transparency and your utmost satisfaction, we provide comprehensive images of the product and its packaging prior to settling the final balance.
Q3. Which delivery terms do you offer for selection?
A: We offer a versatile range of delivery terms designed to suit your needs, including EXW, FOB, CFR, CIF, and DDU. This flexibility ensures that you receive your order in the most efficient manner possible.
Q4. Could you provide details regarding your delivery timeline?
A: Our typical delivery timeline spans 15 to 30 days from the date of advance payment receipt. However, this may vary based on the specific items and order quantity. Rest assured, we strive to adhere to the timeline to meet your schedule. Q5. Are you able to produce according to provided samples?
A: Absolutely, we excel in producing customized solutions by manufacturing according to your samples or technical drawings. Our advanced capabilities allow us to develop the essential molds and fixtures tailored to your specifications.
Q6. What is your policy regarding samples?
A: We are pleased to offer sample provision; however, the sample cost and courier fees are the customer's responsibility, ensuring you have the opportunity to evaluate our products before bulk purchases.
Q7. Is testing conducted on all goods before shipment?
A: Certainly, we maintain rigorous quality assurance by executing a 100% testing rate on all goods before shipment, guaranteeing that you receive products of impeccable quality.
Q8. What does your warranty entail?
A: Our warranty is designed with your peace of mind in mind, offering a one-year coverage period, provided there is no damage due to human actions. This underscores our commitment to quality and customer satisfaction.
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