Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we pride ourselves on delivering exceptional product quality paired with competitive pricing, fostering a mutually beneficial and enduring partnership with our clients.
Q2. What are your payment terms?
A: Our payment structure is straightforward: a 30% deposit is required via T/T, with the remaining 70% due before shipment. To ensure transparency, we provide detailed product and packaging photos
for your review prior to settling the final balance.
Q3. What delivery terms are available for selection?
A: We offer an extensive range of delivery options tailored to your needs, including EXW, FOB, CFR, CIF, and DDU, ensuring flexibility and convenience.
Q4. What is your standard delivery timeframe?
A: Our standard delivery period typically spans 15 to 30 days following receipt of your advance payment. The exact timeframe may adjust based on specific product requirements and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we possess the expertise to manufacture according to your samples or technical drawings, and are equipped to craft the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer samples, though the cost of the sample and courier services is the responsibility of the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Absolutely, we implement rigorous testing on 100% of our products before dispatch, ensuring they meet the highest standards of quality and reliability.
Q8. What are the specifics of your warranty?
A: We provide a comprehensive one-year warranty, with the stipulation that the product is free from damage caused by human error.
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