Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: By committing ourselves to delivering unparalleled product quality combined with highly competitive pricing, we strive to guarantee that our distinguished clients continually reap substantial rewards, nurturing a vibrant and lasting partnership.
Q2. What are your payment terms?
A: We have carefully structured our payment terms to include a 30% deposit via T/T, with the remaining 70% due before shipment. To bolster confidence, we provide comprehensive product and packaging photographs
for thorough review prior to settling the final balance, ensuring complete transparency and fostering trust.
Q3. What delivery terms are available for selection?
A: Our adaptable delivery terms feature an extensive range of options such as EXW, FOB, CFR, CIF, and DDU, meticulously tailored to meet diverse logistical preferences.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe ranges from 15 to 30 days after receiving your advance payment. This period may adjust slightly based on specific product details and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Without a doubt, we are equipped to manufacture according to your samples or technical drawings, possessing the expertise to develop any necessary molds and fixtures to bring your vision to life.
Q6. Could you elaborate on your sample policy?
A: We are delighted to offer sample products for your assessment; however, the cost of the sample and its courier service must be borne by the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Certainly, we employ a meticulous testing protocol, ensuring that 100% of our products are subjected to rigorous inspections prior to dispatch, guaranteeing exceptional quality and reliability.
Q8. What are the specifics of your warranty?
A: We are proud to offer an all-inclusive one-year warranty, provided the product remains free from human-induced damage, ensuring peace of mind and complete satisfaction.
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