Customization: | Available |
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After-sales Service: | One Year |
Warranty: | One Year |
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Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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FAQ:
Q1: How do you make our business as long-time cooperation?
A: We ensure a long-lasting partnership by maintaining exceptional product quality coupled with competitive pricing, guaranteeing that our esteemed customers continually benefit.
Q2. What are your terms of payment?
A: We require a 30% deposit via T/T, with the remaining 70% due before shipment. Prior to settling the balance, we provide you with photos of both the products and their packaging to ensure complete satisfaction.
Q3. What are your available terms of delivery?
A: We offer flexible delivery terms including EXW, FOB, CFR, CIF, and DDU to accommodate your specific needs.
Q4. How about your delivery time?
A: Typically, our delivery window spans 15 to 30 days post-receipt of your advance payment. However, the exact timeframe is subject to change based on the specific items and the volume of your order. Q5. Can you produce according to the samples?
A: Absolutely, we can create products based on your samples or technical drawings. Our capabilities include fabricating the necessary molds and fixtures to meet your specifications.
Q6. What is your sample policy?
A: We are pleased to offer samples, however, the cost of the sample and courier charges will be the responsibility of the customer.
Q7. Do you test all your goods before delivery?
A: Certainly, we conduct a rigorous 100% testing procedure for all goods prior to dispatch to ensure impeccable quality.
Q8. How about your warranty?
A: We proudly offer a one-year warranty, provided that there is no human-induced damage, underscoring our commitment to quality and customer satisfaction.