| Customization: | Available |
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| After-sales Service: | One Year |
| Warranty: | One Year |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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FAQ:
Q1: How do you ensure enduring and prosperous business relationships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are committed to a harmonious balance of exceptional product quality and competitive pricing. This dedication ensures our clients experience outstanding benefits and satisfaction, fostering long-lasting business relationships.
Q2. What are your accepted terms of payment?
A: Our payment terms are structured to provide clarity and convenience: 30% T/T in advance as a deposit, with the remaining 70% payable before shipment. We ensure transparency by supplying comprehensive photographs of the products and packaging, affording you the opportunity to review before the final balance is cleared.
Q3. Which delivery terms do you offer for your customers to choose from?
A: We offer a versatile array of delivery options tailored to meet your logistical preferences, including EXW, FOB, CFR, CIF, and DDU. This variety ensures flexibility and convenience in managing your supply chain needs.
Q4. Can you describe your delivery timelines?
A: Our typical order processing and dispatch timeline ranges from 15 to 30 days, commencing upon receipt of your advance payment. This timeframe is adaptable based on the specific items and order quantities, ensuring timely delivery tailored to your requirements.
A: Absolutely, our capabilities extend to producing products based on provided samples or technical drawings. We possess the expertise to develop the necessary molds and fixtures, ensuring precision and customization.
Q6. What is your policy regarding samples?
A: We are pleased to offer samples to aid your decision-making process; however, the cost of the sample and courier charges is borne by the customer. This ensures a commitment to quality assessment before full-scale production.
Q7. Do you conduct testing on all your products before they are shipped?
A: Indeed, we enforce rigorous testing protocols on 100% of our products, guaranteeing that they fulfill our stringent quality standards prior to dispatch. This process certifies reliability and excellence in every delivery.
Q8. What does your warranty entail?
A: Our warranty is comprehensive, offering a one-year assurance of product reliability, provided the issues are not due to misuse or human error. This warranty underscores our confidence in the durability and quality of our products.
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