Frequently Asked Questions (FAQ):
Q1: How do you ensure a long-lasting business partnership with your clients?
A: We prioritize maintaining superior product quality and competitive pricing, ensuring our clients consistently reap the benefits.
Q2: What are your payment terms?
A: Our payment policy requires a 30% deposit via T/T, with the remaining 70% due before shipment. We provide product and packaging photos
for your review prior to final payment.
Q3: What delivery terms do you offer for convenience and flexibility?
A: We offer a variety of delivery options including EXW, FOB, CFR, CIF, and DDU.
Q4: What is the estimated delivery timeframe for orders?
A: Typically, delivery is completed within 15 to 30 days after the receipt of the advance payment. The exact timeframe depends on the order
specifications and quantity. Q5: Can you produce items based on provided samples?
A: Absolutely, we can produce based on your samples or detailed technical drawings, and we are capable of constructing the necessary molds and fixtures.
Q6: What is your policy regarding samples?
A: We offer sample provision, with the stipulation that customers cover the sample and courier costs.
Q7: Do you conduct thorough testing on all products before dispatch?
A: Yes, we are committed to quality assurance and conduct a 100% test on all items prior to delivery.
Q8: What are the details of your warranty policy?
A: We offer a one-year warranty, provided there is no human-induced damage.
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