Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are committed to maintaining exceptional product quality coupled with competitive pricing, ensuring our clients experience sustained benefits and utmost satisfaction.
Q2. What are your payment terms?
A: Our payment structure includes a 30% deposit via T/T, with the remaining 70% due before shipment. We provide comprehensive product and packaging images
for your meticulous review prior to finalizing the balance.
Q3. What delivery terms are available for selection?
A: We offer a wide range of delivery options such as EXW, FOB, CFR, CIF, and DDU, tailored to meet your specific requirements.
Q4. What is your standard delivery timeframe?
A: Generally, our delivery timeframe ranges from 15 to 30 days following receipt of your advance payment. The precise timeline may vary depending on product specifics and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we can produce products based on your samples or technical drawings, and possess the capability to develop the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We can provide samples; however, the customer is responsible for covering both the sample cost and courier fees.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Yes, we conduct thorough testing on 100% of our products before delivery to ensure exceptional quality and reliability.
Q8. What are the specifics of your warranty?
A: We offer a one-year warranty, providing peace of mind, as long as the product remains free from human-induced damage.
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