FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we cultivate thriving, long-term partnerships through our unwavering commitment to delivering superior product quality and offering highly competitive pricing. This carefully crafted approach ensures our clients experience exceptional value, paving the way for mutual growth and fostering deeply rooted, lasting collaborations that stand the test of time.
Q2. What are your payment terms?
A: Our financial procedures are designed for clarity and convenience, requiring a 30% T/T deposit upfront. The remaining 70% is due prior to shipment. To enhance trust and transparency, we provide detailed photographs of the products and their packaging before the final payment is made.
Q3. What delivery terms do you offer for selection?
A: We provide a comprehensive range of delivery terms including EXW, FOB, CFR, CIF, and DDU. These options are thoughtfully designed to accommodate a wide variety of logistical needs and preferences, ensuring flexibility and satisfaction in delivery planning.
Q4. Can you provide details on your delivery timelines?
A: Our delivery timelines are typically set within a 15 to 30-day window after your advance payment is received. However, exact timelines may vary based on specific product features and the size of the order. Q5. Is custom production based on samples possible?
A: Absolutely! We are adept at custom manufacturing, expertly crafting molds and fixtures tailored precisely to your specifications, based on your samples or technical drawings.
Q6. Can you elaborate on your sample policy?
A: We are pleased to offer samples to our esteemed clients. We request that the costs associated with samples and courier services be borne by the customer.
Q7. Are all goods tested before shipment?
A: Certainly, we uphold rigorous quality standards by conducting a thorough 100% comprehensive test on all products, ensuring impeccable quality assurance prior to delivery.
Q8. What does your warranty cover?
A: Our products come with a robust one-year warranty, covering all aspects except for damages arising from human intervention.
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