Frequently Asked Questions (FAQ):
Q1: How do you ensure a long-term business partnership with us?
A: We are committed to offering superior quality products at highly competitive prices, ensuring our customers always benefit from our partnership.
Q2. What are your payment terms?
A: Our payment terms require a 30% deposit through T/T, with the remaining 70% to be settled before delivery. We will provide you with detailed photos of the products and packaging
before you complete the balance payment.
Q3. What delivery terms do you offer for selection?
A: We offer a variety of delivery terms including EXW, FOB, CFR, CIF, and DDU to cater to your specific needs.
Q4. Can you provide information on your delivery timeline?
A: Typically, delivery is fulfilled within 15 to 30 days following the receipt of your deposit. However, the exact delivery timeframe is contingent on the specific items and
the quantity ordered. Q5. Are you able to produce items based on samples?
A: Absolutely, we can manufacture products based on your samples or technical drawings, and we have the capability to create the necessary molds and fixtures.
Q6. Could you explain your sample policy?
A: We are pleased to offer samples; however, the associated sample and courier costs must be covered by the customer.
Q7. Do you conduct tests on all products prior to delivery?
A: Yes, we rigorously test 100% of our products before they are dispatched to ensure they meet our high standards.
Q8. What is your warranty policy?
A: We offer a comprehensive one-year warranty, provided there is no human-induced damage, to ensure your peace of mind.
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