Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are unwavering in our dedication to delivering exceptional product quality paired with competitive pricing, ensuring our esteemed clients consistently enjoy outstanding value and mutual growth.
Q2. What are your payment terms?
A: Our payment structure is straightforward: a 30% deposit is required via T/T, with the remaining 70% payable before shipment. To facilitate transparency,
we provide detailed product and packaging images for your review, ensuring satisfaction before the final payment is made.
Q3. What delivery terms are available for selection?
A: We present a versatile array of delivery options to suit your needs, including EXW, FOB, CFR, CIF, and DDU, tailoring our service to your preferences.
Q4. What is your standard delivery timeframe?
A: Our standard delivery window is typically between 15 to 30 days following the receipt of your advance payment. This timeline is subject to adjustment based on specific product requirements and order volumes, ensuring flexibility to meet your schedule.
Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we possess the expertise to produce items based on your samples or technical drawings, with the capability to engineer the necessary molds and fixtures, ensuring precision and customization.
Q6. Could you elaborate on your sample policy?
A: Samples are available upon request. However, the associated costs, including the sample and courier fees, are to be borne by the customer, facilitating an informed decision-making process.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we implement rigorous testing protocols on 100% of our products before delivery, guaranteeing they meet the highest standards of quality and reliability.
Q8. What are the specifics of your warranty?
A: Our warranty spans a full year, covering any manufacturing defects, provided the product remains free from human-induced damage, ensuring peace of mind with your purchase.
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