Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes over the long term?
A: We maintain exceptional product quality and offer competitive pricing, ensuring that our valued customers consistently enjoy substantial benefits.
Q2. What are your accepted terms of payment?
A: We require a 30% deposit via T/T, with the remaining 70% due before dispatch. Prior to settling the balance, we will provide you with detailed photos of the products and their packaging.
Q3. What delivery terms do you offer for customer selection?
A: We offer a variety of delivery options including EXW, FOB, CFR, CIF, and DDU to suit your logistical needs.
Q4. Can you describe your delivery timeframe?
A: Typically, delivery occurs within 15 to 30 days following receipt of your advance payment. The exact timeframe is contingent upon the specific items and order volume. Q5. Are you able to produce items based on samples?
A: Absolutely, we can fabricate products using your samples or technical drawings, including building custom molds and fixtures as required.
Q6. What is your policy regarding samples?
A: We can provide samples, but customers are responsible for both the sample and courier costs.
Q7. Do you conduct testing on all products prior to shipment?
A: Yes, we perform comprehensive testing on all products to ensure 100% quality assurance before delivery.
Q8. What warranty do you offer on your products?
A: We offer a robust one-year warranty, provided there is no damage caused by human interference.
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