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Q1: How do you ensure a long-term partnership with your clients?
A: We are committed to maintaining high-quality standards and competitive pricing to ensure our clients reap maximum benefits, fostering long-term relationships.
Q2. What are your payment terms?
A: We require a 30% T/T deposit, with the remaining 70% due before shipment. Prior to the final payment, we provide detailed photos of the products and packaging for your approval.
Q3. What delivery terms do you offer for selection?
A: Our delivery terms include EXW, FOB, CFR, CIF, and DDU, offering flexibility to suit your logistical needs.
Q4. How reliable is your delivery schedule?
A: Typically, delivery takes 15 to 30 days post-receipt of your advance payment, subject to order specifics. Q5. Are you able to manufacture products based on samples?
A: Absolutely, we can produce items according to your samples or technical drawings, and we have the capability to create necessary molds and fixtures.
Q6. What is your policy regarding samples?
A: We are pleased to provide samples; however, the cost of the sample and courier expenses must be borne by the customer.
Q7. Is product testing conducted before dispatch?
A: Yes, we perform a comprehensive 100% quality test on all goods before they are dispatched to ensure optimum quality.
Q8. What does your warranty cover?
A: We offer a one-year warranty, provided there is no damage due to human intervention.