Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are committed to delivering exceptional product quality combined with competitive pricing. This ensures our clients consistently benefit from unparalleled advantages and satisfaction, fostering a prosperous and enduring partnership.
Q2. What are your payment terms?
A: Our payment structure is designed for flexibility and transparency. We require a 30% deposit via T/T, with the remaining 70% due before shipment. We guarantee that you'll receive comprehensive product and packaging images
for meticulous examination prior to finalizing the remaining balance.
Q3. What delivery terms are available for selection?
A: We offer a versatile range of delivery options including EXW, FOB, CFR, CIF, and DDU, ensuring you have the perfect choice to meet your logistical needs.
Q4. What is your standard delivery timeframe?
A: Our standard delivery timeframe is efficiently set between 15 to 30 days following receipt of your advance payment. Please note that the exact timeline may vary depending on specific product details and
order size. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we are fully capable of crafting products tailored to your samples or technical drawings. Our facilities are equipped to develop necessary molds and fixtures to meet your precise specifications.
Q6. Could you elaborate on your sample policy?
A: We gladly provide samples for your evaluation. However, customers are responsible for covering the sample cost and courier fees, ensuring a straightforward and transparent process.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Yes, we conduct comprehensive and rigorous testing on 100% of our products before dispatch. This commitment ensures that you receive only the highest quality and most reliable products.
Q8. What are the specifics of your warranty?
A: We offer a reassuring one-year warranty that brings peace of mind, provided the product is not damaged due to human error, thus ensuring your investment is well-protected.
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