FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are committed to fostering enduring relationships by delivering unparalleled product quality combined with exceptionally competitive pricing. Our dedication ensures that our clients consistently enjoy significant value, fostering mutual prosperity and unwavering trust.
Q2. What are your payment terms?
A: Our payment terms are structured for your convenience, requiring a 30% T/T deposit upfront, with the remaining 70% balance due before shipment. To assure you of our transparency and reliability, we provide detailed photographic documentation of the products and their packaging prior to the final payment.
Q3. What delivery terms do you offer for selection?
A: We offer a spectrum of flexible delivery options including EXW, FOB, CFR, CIF, and DDU. These terms are designed to accommodate a variety of logistical requirements, ensuring seamless and efficient delivery tailored to your needs.
Q4. Can you provide details on your delivery timelines?
A: We aim for swift delivery, typically completed within 15 to 30 days after receiving your advance payment. However, precise timelines are dependent on specific product characteristics and order size, ensuring that each order is handled with the utmost care and attention to detail. Q5. Is custom production based on samples possible?
A: Absolutely! At Shandong Fulong Electric Vehicle Co., Ltd., we take pride in our capability to manufacture bespoke products based on your samples or technical drawings. Our expertise in crafting precise molds and fixtures guarantees products that meet your exact specifications.
Q6. Can you elaborate on your sample policy?
A: We are delighted to provide samples to our valued customers. Kindly note that we request customers to bear the cost of the sample and courier charges, which ensures a fair and transparent process for both parties.
Q7. Are all goods tested before shipment?
A: Indeed, quality is our hallmark, and we conduct a comprehensive 100% test on all products before they are shipped. This rigorous testing ensures that only products of the highest quality reach your hands, reflecting our commitment to excellence.
Q8. What does your warranty cover?
A: Our products come with a reassuring one-year warranty, covering any defects not caused by human-induced damage. This commitment underscores our confidence in the durability and reliability of our offerings.
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