Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are committed to delivering unparalleled product quality, coupled with competitive pricing, ensuring our clients enjoy sustained benefits and fulfillment.
Q2. What are your payment terms?
A: Our payment framework is structured with a 30% deposit via T/T, and the remaining 70% due before shipment. We provide comprehensive product and packaging images
for your meticulous review prior to final payment settlement.
Q3. What delivery terms are available for selection?
A: We offer an extensive range of delivery terms, including EXW, FOB, CFR, CIF, and DDU, tailored to your specific preferences.
Q4. What is your standard delivery timeframe?
A: Our standard delivery timeframe typically ranges from 15 to 30 days following receipt of your advance payment. This may vary based on specific product details and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we are adept at crafting products from your samples or technical drawings and can develop the necessary molds and fixtures with precision.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer samples; however, customers are responsible for covering both the sample cost and courier fees.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Absolutely, we conduct rigorous testing on 100% of our products before dispatch to ensure superior quality and dependability.
Q8. What are the specifics of your warranty?
A: We provide a one-year warranty, offering you peace of mind, as long as the product remains free from human-induced damage.
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