Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We commit to delivering outstanding product quality combined with competitive pricing, ensuring our clients experience consistent benefits and contentment.
Q2. What are your payment terms?
A: Our payment structure is designed for your convenience: a 30% deposit via T/T is required, with the remaining 70% payable before shipment. Rest assured,
you will receive comprehensive product and packaging images for a thorough review before final payment is made.
Q3. What delivery terms are available for selection?
A: We offer a wide range of delivery terms including EXW, FOB, CFR, CIF, and DDU, providing flexibility to meet your specific needs.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe ranges from 15 to 30 days after receiving your advance payment. The precise duration may vary based on the intricacies of
the product and the volume of the order. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we can tailor products to your samples or technical drawings, and we possess the capability to create the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We can supply samples; however, the cost of the sample and courier charges are the responsibility of the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we conduct exhaustive testing on 100% of our products before dispatch to guarantee superior quality and reliability.
Q8. What are the specifics of your warranty?
A: We provide a one-year warranty, offering assurance and peace of mind, provided the product is free from damage caused by human mishandling.