Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: Our unwavering commitment is to deliver extraordinary product quality paired with competitive pricing, ensuring our clients experience unmatched satisfaction and long-lasting value time and again.
Q2. What are your payment terms?
A: Our payment terms are straightforward: a 30% deposit via T/T is required, with the remaining 70% due before shipment. We ensure you receive comprehensive images of the product and packaging
for your careful inspection before settling the final balance.
Q3. What delivery terms are available for selection?
A: We provide a wide array of delivery options including EXW, FOB, CFR, CIF, and DDU, each meticulously tailored to cater to your specific needs.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe spans 15 to 30 days after receiving your advance payment, with potential adjustments based on product complexities and
order volumes. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we are proficient in producing products based on your samples or technical drawings, and are skilled at developing necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We offer samples; however, customers are accountable for the sample cost and courier fees.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we rigorously test 100% of our products prior to delivery, ensuring they meet the highest standards of quality and reliability.
Q8. What are the specifics of your warranty?
A: We extend a one-year warranty, providing assurance and peace of mind, as long as the product remains intact and free from human-induced damage.
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