Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We pledge to deliver extraordinary product quality paired with competitive pricing, ensuring our clients experience unmatched satisfaction and long-lasting value.
Q2. What are your payment terms?
A: Our payment terms require a 30% deposit via T/T, with the remaining 70% payable before shipment. We ensure that you receive detailed product and packaging images
for your thorough inspection prior to settling the final balance.
Q3. What delivery terms are available for selection?
A: We present a wide-ranging selection of delivery options including EXW, FOB, CFR, CIF, and DDU, all designed to cater to your unique needs.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe is between 15 to 30 days following receipt of your advance payment. However, this period may slightly vary based on product complexity and
order size. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we have the expertise to produce items based on your samples or technical drawings, and we are skilled in developing all necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We offer sample provision; however, customers are responsible for the costs of both the sample and courier services.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Yes, we perform exhaustive testing on 100% of our products prior to dispatch to ensure superior quality and dependability.
Q8. What are the specifics of your warranty?
A: We offer a one-year warranty, providing confidence and peace of mind, as long as the product is intact and free from human-induced damage.
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