Comprehensive Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are wholeheartedly dedicated to providing exceptional product quality combined with competitive pricing, guaranteeing our clients enjoy unmatched satisfaction and enduring value.
Q2. What are your payment terms?
A: Our payment terms require a 30% deposit via T/T, with the remaining 70% due prior to shipment. We ensure you receive comprehensive product and packaging images
for your thorough review before settling the final balance.
Q3. What delivery terms are available for selection?
A: We present a wide selection of delivery options including EXW, FOB, CFR, CIF, and DDU, each customized to align with your unique needs.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe ranges from 15 to 30 days post receipt of your advance payment. This timeline may vary based on product complexity and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we are fully equipped to produce products based on your samples or technical drawings, and are skilled in developing the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We offer sample provision; however, customers are responsible for covering both the sample cost and courier charges.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we conduct thorough testing on 100% of our products before dispatch to ensure superior quality and reliability.
Q8. What are the specifics of your warranty?
A: We offer an extensive one-year warranty, delivering reassurance and peace of mind, provided the product remains undamaged by human error.
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