FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are dedicated to cultivating enduring partnerships with our clients by consistently delivering top-tier product quality coupled with competitive pricing. This unwavering commitment enables us to offer exceptional value, fostering mutual growth and reinforcing the strong bonds of our customer relationships.
Q2. What are your payment terms?
A: Our payment terms are straightforward and transparent. We require a 30% T/T deposit upfront, with the remaining 70% balance due before shipment. To demonstrate our commitment to transparency and quality, we provide comprehensive photographs of the products and their packaging before the final payment is made.
Q3. What delivery terms do you offer for selection?
A: We offer a versatile range of delivery terms tailored to meet your specific logistics needs, including EXW, FOB, CFR, CIF, and DDU. These options ensure we can accommodate your unique transportation preferences seamlessly.
Q4. Can you provide details on your delivery timelines?
A: Typically, we execute deliveries within a timeframe of 15 to 30 days following receipt of your advance payment. However, exact delivery timelines may vary depending on the product's specifications and your order volume. Q5. Is custom production based on samples possible?
A: Absolutely! We specialize in custom manufacturing based on your samples or technical drawings, expertly creating precise molds and fixtures to transform your vision into reality with meticulous attention to detail.
Q6. Can you elaborate on your sample policy?
A: We are pleased to offer samples to prospective customers, with the understanding that the cost of the sample and courier will be borne by the customer. This allows you to confidently assess our product quality before committing to a larger order.
Q7. Are all goods tested before shipment?
A: Absolutely, each product undergoes a thorough and rigorous 100% testing process to ensure impeccable quality before shipment, providing you with complete peace of mind and confidence in our offerings.
Q8. What does your warranty cover?
A: Our products are backed by a comprehensive one-year warranty that covers any manufacturing defects, provided there is no human-induced damage. This ensures your satisfaction and instills confidence in the durability and reliability of our products.
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