Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are committed to delivering outstanding product quality combined with competitive pricing, ensuring our clients experience ongoing benefits and satisfaction.
Q2. What are your payment terms?
A: Our payment terms require a 30% deposit via T/T, with the remaining 70% due before shipment. We ensure you receive comprehensive product and packaging images
for your thorough examination prior to completing the final payment.
Q3. What delivery terms are available for selection?
A: We offer a wide range of delivery options including EXW, FOB, CFR, CIF, and DDU, tailored to meet your requirements.
Q4. What is your standard delivery timeframe?
A: Generally, our delivery timeframe ranges from 15 to 30 days after receiving your advance payment. The exact timeline may vary based on product specifics and
order size. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we can produce products based on your samples or technical drawings, and we are fully equipped to develop the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We are able to provide samples; however, customers are responsible for the sample cost and courier fees.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we conduct rigorous testing on 100% of our products before dispatch to guarantee superior quality and reliability.
Q8. What are the specifics of your warranty?
A: We provide a one-year warranty, ensuring peace of mind, provided the product remains free from human-induced damage.
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