| Customization: | Available |
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| After-sales Service: | One Year |
| Warranty: | One Year |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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FAQ:
Q1: How do you ensure strong and lasting business partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are dedicated to building robust and enduring partnerships by consistently delivering remarkable product quality coupled with competitive pricing. This approach enables our clients to reap substantial advantages, paving the way for long-lasting collaborations.
Q2. Could you please elaborate on your payment terms?
A: Our payment structure is designed for transparency and convenience. We require a 30% deposit through T/T, with the remaining 70% due before shipment. To ensure complete confidence and clarity, we provide precise photographs of the products and their packaging before the balance is settled.
Q3. What delivery terms do you offer for convenient selection?
A: We offer a range of flexible delivery terms including EXW, FOB, CFR, CIF, and DDU, allowing you to select the option that best fits your shipping preferences and requirements, ensuring a seamless process.
Q4. Could you provide insights on your delivery timelines?
A: Our typical delivery timeframe ranges from 15 to 30 days after we receive your advance payment. However, the precise duration is influenced by the complexity and volume of the order, ensuring tailored timing to meet your specific needs. Q5. Are you capable of manufacturing products based on samples?
A: Certainly, we possess the expertise to produce products from your samples or technical drawings. Our proficiency extends to crafting custom molds and fixtures, allowing us to fulfill your exact requirements with precision.
Q6. What is your policy regarding samples?
A: We are delighted to offer samples for your evaluation, though customers are responsible for the sample and courier costs. This policy ensures you can assess the quality and fit before making a full commitment.
Q7. Do you conduct tests on all products before dispatch?
A: Absolutely, we conduct comprehensive testing on 100% of our products prior to dispatch. This rigorous quality assurance practice ensures that each product meets our high standards for quality and reliability, providing you with confidence in your purchase.
Q8. Can you detail your product warranty?
A: We proudly offer a one-year warranty which covers any defects not caused by human damage. This warranty serves as a testament to our commitment to quality and provides you with peace of mind and assurance in our products.
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