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Q1: How do you ensure our partnership thrives for the long term?
A: We prioritize maintaining superior product quality and competitive pricing, ensuring our customers continually reap benefits.
Q2. What are your payment terms to facilitate smooth transactions?
A: We require a 30% deposit via T/T, with the remaining 70% due before shipment. To ensure transparency, we provide photos of the products and packaging
prior to balance payment.
Q3. What delivery terms are available for selection?
A: We offer a variety of delivery terms including EXW, FOB, CFR, CIF, and DDU.
Q4. Can you provide details regarding your delivery timeline?
A: Typically, delivery takes 15 to 30 days post receipt of your advance payment. The exact timeline hinges on your order's specifics and quantity.
Q5. Are you able to produce items based on provided samples?
A: Absolutely, we can produce items using your samples or technical drawings, and we're equipped to create necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We offer samples, though the cost of the sample along with courier charges is borne by the customer.
Q7. Is it part of your protocol to test all goods before dispatch?
A: Certainly, we rigorously test 100% of our goods to guarantee quality before they leave our facility.
Q8. What warranty do you offer on your products?
A: We provide a robust one-year warranty, covering all non-human-induced damages.