FAQ:
Q1: How do you ensure a thriving, long-term business collaboration with us?
A: We consistently maintain exceptional product quality paired with competitive pricing, ensuring our customers enjoy ongoing benefits and a prosperous partnership.
Q2. Could you elaborate on your payment terms?
A: We require a 30% T/T deposit upfront, with the remaining 70% due before dispatch. Prior to settling the balance, we provide comprehensive photos of both the products and packaging for your assurance.
Q3. What delivery terms do you offer for selection?
A: Our delivery options are flexible, including EXW, FOB, CFR, CIF, and DDU, to cater to your preferences.
Q4. Can you provide details about your delivery timeline?
A: Typically, delivery is executed within 15 to 30 days post receipt of your advance payment. However, the exact timeframe will be contingent upon the specific items and order quantity. Q5. Are you capable of production based on samples?
A: Absolutely, we can produce items based on your provided samples or technical drawings, and are equipped to create the necessary molds and fixtures.
Q6. What are the conditions for obtaining a sample?
A: We are pleased to offer samples, with the requirement that customers cover both the sample and courier costs.
Q7. Is thorough testing conducted on all goods prior to delivery?
A: Indeed, we ensure a 100% rigorous testing of all products prior to dispatch to maintain our high-quality standards.
Q8. Could you outline your warranty policy?
A: We offer a robust one-year warranty, provided there is no damage caused by mishandling or human error.
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