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Q1: How do you ensure our business partnership thrives long-term?
A: We are dedicated to maintaining exceptional quality and offering competitive prices, ensuring our customers receive significant benefits and value.
Q2. What are your payment terms?
A: We require a 30% T/T deposit upfront, with the remaining 70% due before shipment. To provide peace of mind, we will present photographs of the products and packaging before you settle the balance.
Q3. What delivery terms do you offer for selection?
A: We offer a variety of delivery terms: EXW, FOB, CFR, CIF, and DDU, tailored to suit your logistical needs.
Q4. How do you manage your delivery timelines?
A: Our standard delivery period ranges from 15 to 30 days following receipt of your advance payment. However, the exact timeline is contingent upon the specific items and the volume of your order. Q5. Are you able to produce according to samples?
A: Absolutely, we can manufacture based on your samples or technical drawings. We have the capability to create molds and fixtures to meet your specifications.
Q6. Could you elaborate on your sample policy?
A: We do offer samples; however, customers are responsible for the sample and courier costs.
Q7. Do you conduct testing on all goods prior to dispatch?
A: Indeed, we perform comprehensive testing on 100% of our goods to ensure quality before they are dispatched.
Q8. What kind of warranty do you offer?
A: We provide a one-year warranty, provided there is no human-inflicted damage.