Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are committed to maintaining superior product quality while offering competitive pricing, ensuring our clients consistently reap the benefits.
Q2. What are your payment terms?
A: We require a 30% deposit via T/T, with the remainder of 70% due prior to shipment. We provide comprehensive product and packaging photos
for your review before the final balance is settled.
Q3. What delivery terms are available for selection?
A: We offer a variety of options including EXW, FOB, CFR, CIF, and DDU.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery window ranges from 15 to 30 days post receipt of your advance payment. The precise timeline may vary based on product specifications and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we can produce based on your samples or technical drawings, and have the capability to create the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We can provide samples; however, the cost of the sample and courier must be borne by the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Yes, we conduct comprehensive testing on 100% of our products prior to delivery to ensure quality and reliability.
Q8. What are the specifics of your warranty?
A: We offer a one-year warranty, provided there is no damage caused by human error.
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