FAQ: Your Essential Guide
Q1: How do you ensure our business partnership thrives for the long term?
A: Our commitment lies in delivering exceptional product quality paired with competitive pricing, ensuring that your business gains significant advantages and remains profitable.
Q2. What payment terms do you offer for seamless transactions?
A: We require a 30% T/T deposit upfront, with the remaining 70% due before shipment. Rest assured, we will provide you with comprehensive photos of the products and packaging
before the final balance is settled.
Q3. What are the delivery terms available for your convenience?
A: We offer flexible options including EXW, FOB, CFR, CIF, and DDU to suit your delivery needs.
Q4. What can you tell us about your delivery timeline?
A: Our standard delivery window ranges from 15 to 30 days post-receipt of your advance payment. The exact timeframe will be determined by the specific items and
the volume of your order. Q5. Can you produce customized items based on samples provided?
A: Absolutely, we are capable of crafting products according to your samples or technical drawings, including the development of necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer samples; however, customers are responsible for both the sample fee and courier charges.
Q7. Do you conduct rigorous testing on all your products prior to delivery?
A: Indeed, we perform a comprehensive 100% quality test on all items before they leave our facility.
Q8. What warranty coverage do you provide?
A: We offer a one-year warranty, provided there is no human-induced damage, ensuring your peace of mind and product reliability.
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