| Customization: | Available |
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| After-sales Service: | One Year |
| Warranty: | One Year |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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FAQ:
Q1: How do you ensure enduring and prosperous business relationships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are dedicated to nurturing strong, lasting business relationships by consistently delivering exceptional product quality alongside highly competitive pricing. This commitment ensures that our clients experience maximum benefits and genuine satisfaction in every engagement.
Q2. What are your accepted terms of payment?
A: Our payment terms are straightforward and designed for your convenience: we require a 30% T/T deposit upfront, with the remaining 70% due before shipment. To offer you peace of mind, we provide detailed photographs of the products and their packaging for your review prior to final payment.
Q3. Which delivery terms do you offer for your customers to choose from?
A: We offer a flexible array of delivery options tailored to meet your requirements, including EXW, FOB, CFR, CIF, and DDU, ensuring that your logistical needs are seamlessly met.
Q4. Can you describe your delivery timelines?
A: We typically require a lead time of 15 to 30 days post-receipt of your advance payment to process and dispatch orders. However, the precise delivery schedule may vary based on specific items and order quantities, allowing us to cater to your bespoke needs.
A: Absolutely, at Shandong Fulong Electric Vehicle Co., Ltd., we possess the expertise to manufacture products that align with your samples or technical drawings. We are adept at developing the molds and fixtures necessary for your custom needs.
Q6. What is your policy regarding samples?
A: We are pleased to offer samples for your evaluation; however, the cost of the sample and related courier charges are borne by the customer to facilitate the process.
Q7. Do you conduct testing on all your products before they are shipped?
A: Yes, we are committed to quality and ensure that each and every product undergoes comprehensive testing to meet our stringent quality standards before delivery, ensuring you receive only the finest.
Q8. What does your warranty entail?
A: Our warranty is designed to provide peace of mind with a one-year coverage, barring any misuse or human error. This comprehensive warranty underscores our confidence in the quality and reliability of our products.
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