| Customization: | Available |
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| After-sales Service: | One Year |
| Warranty: | One Year |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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FAQ:
Q1: How do you ensure enduring and prosperous business relationships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we take pride in consistently delivering products of the highest quality, paired with prices that are highly competitive. This commitment ensures our clients enjoy significant advantages and are immensely satisfied with their experience.
Q2. What are your accepted terms of payment?
A: Our payment structure is designed for your convenience: a 30% T/T deposit is required in advance, with the remaining 70% due before shipment. We provide detailed images of your order and its packaging, allowing you to review everything thoroughly before completing the payment.
Q3. Which delivery terms do you offer for your customers to choose from?
A: To accommodate your logistical preferences, we offer a variety of delivery terms including EXW, FOB, CFR, CIF, and DDU, ensuring flexibility and peace of mind with your shipping needs.
Q4. Can you describe your delivery timelines?
A: Typically, we process and dispatch orders within a window of 15 to 30 days following the receipt of your advance payment. However, the precise delivery schedule will be influenced by the specific items and quantities in your order.
A: Absolutely, we are fully prepared to manufacture products tailored to your exact specifications, whether based on your samples or technical drawings. We have the necessary expertise to develop custom molds and fixtures to meet your needs.
Q6. What is your policy regarding samples?
A: We are happy to provide samples to showcase our quality; however, the cost of the sample and the accompanying courier fees are the responsibility of the customer.
Q7. Do you conduct testing on all your products before they are shipped?
A: Indeed, we conduct comprehensive testing on 100% of our products to ensure they not only meet but exceed our stringent quality standards before leaving our facility.
Q8. What does your warranty entail?
A: We stand behind our products with a robust one-year warranty, covering any manufacturing defects, as long as the product has not been misused or damaged by human error.
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