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Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we meticulously uphold outstanding product quality combined with competitive pricing, guaranteeing that our customers invariably enjoy remarkable value and mutual growth. This commitment strengthens long-term partnerships founded on trust and shared success.
Q2. What are your payment terms?
A: We request a 30% T/T deposit upfront, with the remaining 70% due before shipment. To provide peace of mind, we offer extensive photos of the products and their packaging before the balance payment is made.
Q3. What delivery terms do you offer for selection?
A: Our adaptable delivery terms encompass EXW, FOB, CFR, CIF, and DDU, meeting diverse logistics needs and ensuring convenience and flexibility for our clients.
Q4. Can you provide details on your delivery timelines?
A: Typically, we execute delivery within 15 to 30 days after receiving your advance payment. Specific timelines depend on product features and order volume. Q5. Is custom production based on samples possible?
A: Absolutely! We specialize in manufacturing tailored to your samples or technical drawings, creating precise molds and fixtures to meet your exact specifications.
Q6. Can you elaborate on your sample policy?
A: We are more than happy to offer samples, although we kindly ask that customers bear the sample and courier costs to facilitate efficient handling.
Q7. Are all goods tested before shipment?
A: Indeed, we perform a 100% thorough test on all products to ensure exceptional quality and performance prior to delivery.
Q8. What does your warranty cover?
A: Our products are covered by a one-year warranty, provided there is no human-induced damage, ensuring peace of mind and reliable performance.