Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: Our unwavering dedication to superior product quality, paired with our competitive pricing strategy, guarantees that our clients continually enjoy substantial benefits, fostering a robust and enduring partnership.
Q2. What are your payment terms?
A: A 30% deposit is required through T/T, with the remaining 70% due before shipment. We provide detailed product and packaging images
for your inspection and approval before the final balance is settled, ensuring transparency and confidence.
Q3. What delivery terms are available for selection?
A: We offer a comprehensive suite of delivery options including EXW, FOB, CFR, CIF, and DDU, catering to diverse logistical needs.
Q4. What is your standard delivery timeframe?
A: Our standard delivery spans 15 to 30 days following the receipt of your advance payment. The exact timeline may shift based on product details and
order size. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we have the expertise to produce according to your samples or technical drawings, and are fully equipped to create the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: Samples are available upon request, with the sample and courier costs to be covered by the customer, ensuring a smooth sampling process.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we perform rigorous testing on 100% of our products prior to dispatch, ensuring unparalleled quality and dependability.
Q8. What are the specifics of your warranty?
A: We provide a comprehensive one-year warranty, barring any damage induced by human error, to assure customer satisfaction and trust.
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