FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we take immense pride in establishing enduring partnerships with our clients by offering exceptional product quality paired with competitive pricing. Our unwavering dedication empowers us to deliver outstanding value consistently, nurturing mutual growth and fortifying our connections with customers.
Q2. What are your payment terms?
A: We ensure transparency in our payment terms, starting with a 30% T/T deposit upfront. The remaining 70% balance is required before shipment. To further instill confidence, we provide detailed photographs of the products and their packaging for your approval before you finalize the payment.
Q3. What delivery terms do you offer for selection?
A: Our versatile delivery terms are crafted to meet varying logistics demands, including EXW, FOB, CFR, CIF, and DDU. These options ensure we cater to your specific transportation requirements with utmost efficiency.
Q4. Can you provide details on your delivery timelines?
A: Typically, we execute deliveries within a swift 15 to 30-day window after receiving your advance payment. However, timelines may be adjusted based on the distinct specifications and order volume, ensuring we meet your precise needs. Q5. Is custom production based on samples possible?
A: Absolutely! We specialize in custom manufacturing tailored to your samples or technical drawings. Our precision crafting of molds and fixtures transforms your vision into reality with meticulous attention to detail.
Q6. Can you elaborate on your sample policy?
A: We are pleased to offer samples to potential customers. However, we kindly request that the cost of the sample and courier be borne by the customer. This allows you to thoroughly evaluate our product quality with confidence before making a larger order commitment.
Q7. Are all goods tested before shipment?
A: Certainly, each product is subjected to a thorough 100% comprehensive testing process to ensure impeccable quality before shipment, offering you peace of mind and confidence in our meticulously crafted offerings.
Q8. What does your warranty cover?
A: Our robust one-year warranty covers any manufacturing defects, provided there is no human-induced damage. This guarantee ensures your satisfaction and trust in the enduring durability of our products.
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