FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are passionately dedicated to cultivating enduring partnerships with our clients. By consistently delivering unparalleled product quality infused with competitive pricing, we ensure exceptional value. This commitment fosters mutual growth and cements robust customer relationships, paving the way for lasting collaborations.
Q2. What are your payment terms?
A: We uphold transparency in our payment terms, requiring an upfront 30% T/T deposit. The balance of 70% is payable before shipment, affirming our commitment to quality. To reinforce your confidence, we provide detailed photos of the products and packaging prior to your final payment.
Q3. What delivery terms do you offer for selection?
A: Our comprehensive range of delivery terms caters to diverse logistical needs, including EXW, FOB, CFR, CIF, and DDU. With these flexible options, we ensure your specific transportation requirements are met with efficiency and precision.
Q4. Can you provide details on your delivery timelines?
A: Typically, we manage to execute deliveries within 15 to 30 days following receipt of your advance payment. However, specific timelines may be adjusted based on the unique product specifications and the volume of your order. Q5. Is custom production based on samples possible?
A: Absolutely! We specialize in custom manufacturing tailored to your samples or technical drawings. Our meticulous crafting of precise molds and fixtures ensures your vision is brought to life with precision and excellence.
Q6. Can you elaborate on your sample policy?
A: We are pleased to offer samples to our prospective customers. We kindly request that the sample and courier costs be covered by the customer, enabling you to thoroughly assess our product quality with confidence before committing to a larger order.
Q7. Are all goods tested before shipment?
A: Absolutely, each product undergoes a stringent 100% comprehensive testing process, ensuring flawless quality before shipment. This meticulous attention to detail provides you with peace of mind and confidence in our high-quality offerings.
Q8. What does your warranty cover?
A: Our offerings are accompanied by a robust one-year warranty that covers any manufacturing defects, provided there is no human-induced damage. This assurance ensures your satisfaction and instills confidence in the durability and reliability of our products.
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