FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are wholeheartedly dedicated to cultivating enduring partnerships with our clientele by consistently delivering products of unmatched quality paired with highly competitive pricing. This unwavering commitment facilitates the creation of exceptional value, promoting shared growth and reinforcing the bonds of trust and collaboration with our esteemed customers.
Q2. What are your payment terms?
A: Our payment terms are crafted with transparency and convenience at the forefront. We require an initial 30% T/T deposit, ensuring your order is prioritized. The remaining 70% balance is due before shipment, with the added reassurance of detailed imagery of your products and packaging, allowing you to confirm the quality before completing the payment.
Q3. What delivery terms do you offer for selection?
A: We pride ourselves on offering a comprehensive range of delivery terms to suit varied logistical needs, including EXW, FOB, CFR, CIF, and DDU. This flexibility ensures we can efficiently address your transportation requirements, providing a seamless experience.
Q4. Can you provide details on your delivery timelines?
A: Our standard delivery timeline typically ranges from 15 to 30 days post receipt of your advance payment. However, specific timelines may fluctuate depending on the intricacies of the product specifications and the scale of your order. We ensure clear communication to align with your expectations. Q5. Is custom production based on samples possible?
A: Absolutely! We specialize in bespoke manufacturing tailored to your samples or technical drawings. Our skilled team meticulously crafts precise molds and fixtures to transform your vision into reality, ensuring your unique needs are expertly met.
Q6. Can you elaborate on your sample policy?
A: We are pleased to offer samples to prospective clients, while requesting that the associated costs for the sample and courier be covered by the customer. This policy allows you to thoroughly assess our product quality, empowering you to make informed decisions for larger orders.
Q7. Are all goods tested before shipment?
A: Absolutely, each and every product is subjected to an exhaustive 100% comprehensive testing protocol to ensure impeccable quality before dispatch, affording you complete peace of mind and assurance in the excellence of our products.
Q8. What does your warranty cover?
A: Our products are safeguarded by a robust one-year warranty, which covers any manufacturing defects, provided there is no damage caused by human actions. This warranty underscores our commitment to your satisfaction and confidence in the durability and reliability of our offerings.
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