FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are dedicated to cultivating enduring relationships with our clients by consistently delivering exceptional product quality at highly competitive prices. This unwavering commitment allows us to offer unparalleled value, fostering mutual growth and solidifying our bonds with customers.
Q2. What are your payment terms?
A: We maintain transparent and customer-friendly payment terms, requiring an initial 30% T/T deposit. The remaining 70% is payable prior to shipment. To ensure your confidence in our quality, we provide detailed photos of the products and their packaging before you make the final balance payment.
Q3. What delivery terms do you offer for selection?
A: Our versatile delivery terms cater to a variety of logistical needs, including EXW, FOB, CFR, CIF, and DDU. These flexible options ensure we can efficiently meet your specific transportation requirements.
Q4. Can you provide details on your delivery timelines?
A: Typically, we arrange deliveries within a span of 15 to 30 days following the receipt of your advance payment. However, precise timelines may differ based on the unique product specifications and your order volume. Q5. Is custom production based on samples possible?
A: Absolutely! We specialize in custom manufacturing tailored to your samples or technical drawings, meticulously crafting precise molds and fixtures to bring your unique vision to fruition.
Q6. Can you elaborate on your sample policy?
A: We are pleased to offer samples to our potential clients, though we kindly ask that the cost of the sample and courier service be borne by the customer. This ensures you can thoroughly evaluate our product quality before committing to a larger order.
Q7. Are all goods tested before shipment?
A: Certainly, each product undergoes a stringent 100% comprehensive testing process to ensure impeccable quality prior to shipment, giving you confidence and assurance in our high standards.
Q8. What does your warranty cover?
A: Our products are backed by a comprehensive one-year warranty, safeguarding against any manufacturing defects, provided they are not caused by human-induced damage. This ensures your peace of mind and confidence in the enduring reliability of our offerings.
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