FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we passionately dedicate ourselves to nurturing enduring partnerships by blending unparalleled product quality with highly competitive pricing. This steadfast dedication not only allows us to consistently offer remarkable value but also cultivates mutual growth, fortifying our bonds with esteemed clientele.
Q2. What are your payment terms?
A: We uphold a clear and straightforward payment system: a 30% T/T deposit is required upfront, with the remaining 70% balance due before shipment. To reassure you of our unwavering commitment to quality, we furnish detailed images of the products and their packaging, enabling you to make an informed final payment.
Q3. What delivery terms do you offer for selection?
A: Our expansive selection of delivery terms, including EXW, FOB, CFR, CIF, and DDU, is thoughtfully curated to suit a variety of logistical needs. This flexibility ensures seamless fulfillment of your transportation requirements with utmost efficiency.
Q4. Can you provide details on your delivery timelines?
A: Generally, we pride ourselves on executing deliveries within a swift timeframe of 15 to 30 days post receipt of your advance payment. However, specific timelines may be influenced by the product's unique specifications and the order volume. Q5. Is custom production based on samples possible?
A: Absolutely! We take great pride in our ability to custom manufacture based on your samples or technical drawings. Our expert craftsmanship in mold and fixture creation ensures that your vision is realized with precision and excellence.
Q6. Can you elaborate on your sample policy?
A: We are delighted to provide samples to our discerning potential customers. We kindly request coverage of the sample and courier costs, empowering you to thoroughly evaluate our product quality before committing to a larger order.
Q7. Are all goods tested before shipment?
A: Certainly, each product undergoes an exhaustive 100% comprehensive testing protocol to ensure impeccable quality prior to shipment, thereby affording you peace of mind and absolute confidence in our exceptional offerings.
Q8. What does your warranty cover?
A: Our products are accompanied by a robust one-year warranty, covering any manufacturing defects except those resulting from human-induced damage. This ensures your satisfaction and instills confidence in the enduring reliability of our products.
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