FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are dedicated to fostering enduring relationships by offering impeccable product quality alongside highly competitive pricing. This strategic approach ensures our clients experience unparalleled value and enjoy a journey of mutual prosperity and sustainable growth. Our commitment to excellence is unwavering, making us your ideal partner for the long haul.
Q2. What are your payment terms?
A: Our payment terms are designed for transparency and trust. We request a 30% T/T deposit up front, with the balance of 70% required before shipment. To instill confidence, we provide detailed photos of the products and their packaging prior to the final payment, ensuring you are fully satisfied with our offerings.
Q3. What delivery terms do you offer for selection?
A: We offer a versatile range of delivery terms to suit diverse logistical requirements, including EXW, FOB, CFR, CIF, and DDU. This flexibility allows us to accommodate your specific needs, ensuring a seamless delivery experience every time.
Q4. Can you provide details on your delivery timelines?
A: Generally, we ensure delivery is carried out within 15 to 30 days after receiving your advance payment. However, the exact schedule may vary based on the unique characteristics of the product ordered and the volume. This adaptive approach allows us to meet your expectations efficiently. Q5. Is custom production based on samples possible?
A: Absolutely! We pride ourselves on our capacity to manufacture precisely according to your samples or technical drawings. Our expertise in crafting bespoke molds and fixtures ensures that each product is tailored to your specifications with utmost precision and quality.
Q6. Can you elaborate on your sample policy?
A: We are delighted to provide samples to help you make informed decisions. We kindly ask customers to cover the costs associated with the sample and courier, ensuring a seamless process for evaluating our superior products.
Q7. Are all goods tested before shipment?
A: Absolutely, every single product undergoes rigorous testing with a 100% comprehensive quality check before shipment. This diligent scrutiny ensures that only the highest quality products are delivered to you, reinforcing our commitment to excellence.
Q8. What does your warranty cover?
A: Our products are backed by a one-year warranty, safeguarding against any defects, provided there is no damage caused by human intervention. This assurance exemplifies our dedication to quality and customer satisfaction.
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