FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are dedicated to forming enduring partnerships by consistently delivering exceptional product quality paired with competitive pricing. This approach not only guarantees our clients exceptional value but also promotes mutual growth, fostering robust and lasting collaborations built on trust and shared success.
Q2. What are your payment terms?
A: Our financial procedure is transparent and straightforward, requiring a 30% T/T deposit to initiate the process. The remaining 70% balance is payable before shipment. To ensure your confidence, we provide detailed images of the products and their packaging prior to the final payment.
Q3. What delivery terms do you offer for selection?
A: We offer a comprehensive range of delivery terms including EXW, FOB, CFR, CIF, and DDU, designed to cater to a wide array of logistical needs and preferences, ensuring flexibility and convenience in the shipping process.
Q4. Can you provide details on your delivery timelines?
A: Our delivery timelines are generally within a 15 to 30-day window following receipt of your advance payment. However, these timelines may vary based on specific product features and order volume to ensure tailored service. Q5. Is custom production based on samples possible?
A: Absolutely! We excel in custom manufacturing, crafting products that align precisely with your samples or technical drawings. Our expertise enables us to create precise molds and fixtures tailored to your exact specifications, delivering bespoke solutions.
Q6. Can you elaborate on your sample policy?
A: We are pleased to offer samples to our clients, with the understanding that customers will cover the associated costs for samples and courier services, facilitating a seamless evaluation process.
Q7. Are all goods tested before shipment?
A: Indeed, we adhere to the highest quality standards by conducting a thorough 100% comprehensive test on all products, ensuring impeccable quality assurance and reliability before delivery.
Q8. What does your warranty cover?
A: Our products are backed by a robust one-year warranty, which covers all aspects except for damages resulting from human intervention, ensuring you can enjoy peace of mind with your purchase.
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