FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are dedicated to creating enduring and fruitful partnerships with our clients. We achieve this by consistently delivering products of outstanding quality coupled with highly competitive pricing. This strategy guarantees that our clients receive remarkable value, promoting mutual growth and fostering strong, long-lasting collaborations.
Q2. What are your payment terms?
A: Our financial procedures are straightforward and transparent. A 30% T/T deposit is required upfront, with the remaining 70% to be paid before shipment. To ensure confidence and satisfaction, we provide detailed images of products and their packaging before final payment.
Q3. What delivery terms do you offer for selection?
A: We provide a comprehensive array of delivery terms, including EXW, FOB, CFR, CIF, and DDU. These options are designed to cater to a wide range of logistical needs and preferences, ensuring a seamless delivery experience tailored to your requirements.
Q4. Can you provide details on your delivery timelines?
A: Our standard delivery window ranges from 15 to 30 days following receipt of your advance payment. However, the exact timeline may vary based on the specific features of the product and the volume of your order. Q5. Is custom production based on samples possible?
A: Absolutely! We excel in custom manufacturing tailored precisely to your needs, whether based on your samples or technical drawings. Our expertise allows us to create accurate molds and fixtures that meet your exact specifications.
Q6. Can you elaborate on your sample policy?
A: We are pleased to offer samples to our valued clients. We kindly request that customers cover the costs associated with producing samples and the courier services for shipping.
Q7. Are all goods tested before shipment?
A: Absolutely, our commitment to quality is uncompromising. We perform a 100% comprehensive test on all products to ensure they meet our strict quality standards, guaranteeing impeccable quality assurance before delivery.
Q8. What does your warranty cover?
A: Our products come with a one-year warranty, offering comprehensive coverage for any issues except damages resulting from human intervention.
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