Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are unwavering in our dedication to upholding superior product quality while delivering competitive pricing, guaranteeing our clients enjoy lasting benefits.
Q2. What are your payment terms?
A: We require a 30% deposit via T/T, with the remaining 70% payable before shipment. To ensure transparency, we provide an array of detailed product and packaging photos
for your careful review before the final balance is settled.
Q3. What delivery terms are available for selection?
A: We present a spectrum of delivery options tailored to your needs, including EXW, FOB, CFR, CIF, and DDU.
Q4. What is your standard delivery timeframe?
A: Our typical delivery window spans from 15 to 30 days following receipt of your advance payment, though the exact timeline may fluctuate based on product specifications and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we possess the expertise to produce based on your samples or technical drawings, and have the capability to design the requisite molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer samples; however, the expenses for the sample and courier service must be covered by the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Absolutely, we implement rigorous testing on 100% of our products before dispatch to ensure unmatched quality and reliability.
Q8. What are the specifics of your warranty?
A: Our warranty spans one year, provided there is no damage resulting from human error, offering peace of mind with every purchase.
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