Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We pledge to uphold exceptional product quality paired with competitive pricing, guaranteeing our clients enjoy continual advantages and satisfaction.
Q2. What are your payment terms?
A: Our payment structure requires a 30% deposit via T/T, with the remaining 70% due before shipment. We ensure you receive detailed product and packaging images
for your thorough review prior to settling the final balance.
Q3. What delivery terms are available for selection?
A: We provide an array of delivery options such as EXW, FOB, CFR, CIF, and DDU to suit your needs.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe spans from 15 to 30 days post receipt of your advance payment. The exact timeline may fluctuate based on product details and
order size. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we can craft products based on your samples or technical drawings, and are equipped to develop the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We are able to provide samples; however, the customer is responsible for both the sample cost and courier fees.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Yes, we implement rigorous testing on 100% of our products before delivery to ensure top-notch quality and reliability.
Q8. What are the specifics of your warranty?
A: We offer a one-year warranty, ensuring peace of mind, provided the product remains undamaged by human error.
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