Customization: | Available |
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After-sales Service: | One Year |
Warranty: | One Year |
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Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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FAQ:
Q1: How do you ensure our business relationship thrives into a long-term partnership?
A: We maintain an outstanding standard of product quality coupled with competitive pricing to guarantee that our customers continually reap exceptional benefits.
Q2. What are your payment terms?
A: A 30% T/T deposit is required initially, with the remaining 70% to be settled before the delivery of goods. We will provide photos of the products and packaging for your review before you finalize the payment.
Q3. What delivery terms do you offer for selection?
A: Our delivery options include EXW, FOB, CFR, CIF, and DDU.
Q4. Can you describe your delivery timeframe?
A: Typically, delivery occurs within 15 to 30 days following the receipt of your advance payment. The exact timeline is contingent upon the specific items and quantity ordered. Q5. Is production based on samples possible?
A: Absolutely, we can produce based on your samples or technical drawings, and we have the capability to create molds and fixtures accordingly.
Q6. What is your policy regarding samples?
A: We offer sample provisions; however, the cost of the sample and courier must be borne by the customer.
Q7. Is it your practice to test all products prior to dispatch?
A: Indeed, we perform comprehensive testing on 100% of our products to ensure quality before they are dispatched.
Q8. What does your warranty cover?
A: Our warranty spans one year, provided that there is no damage inflicted by human actions.