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Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we maintain superior product quality coupled with competitive pricing, ensuring our customers consistently experience substantial value and mutual growth.
Q2. What are your payment terms?
A: We require a 30% T/T deposit upfront, with the remaining 70% due before shipment. Rest assured, we provide comprehensive photos of the products and their packaging prior to balance payment.
Q3. What delivery terms do you offer for selection?
A: Our flexible delivery terms include EXW, FOB, CFR, CIF, and DDU, catering to varied logistics needs.
Q4. Can you provide details on your delivery timelines?
A: Typically, delivery is executed within 15 to 30 days following receipt of your advance payment. Exact timelines are contingent upon specific product features and order volume. Q5. Is custom production based on samples possible?
A: Absolutely! We excel in manufacturing based on your samples or technical drawings, crafting precise molds and fixtures.
Q6. Can you elaborate on your sample policy?
A: We are pleased to offer samples, though we kindly request that customers cover the sample and courier costs.
Q7. Are all goods tested before shipment?
A: Indeed, we conduct a 100% comprehensive test on all products to ensure impeccable quality before delivery.
Q8. What does your warranty cover?
A: Our products come with a one-year warranty, provided there is no human-induced damage.