FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are dedicated to forging enduring partnerships with our clients by consistently delivering superior product quality coupled with competitive pricing. This winning combination ensures our clients experience exceptional value and mutual growth, creating a foundation for strong and lasting collaborations.
Q2. What are your payment terms?
A: Our financial procedure is straightforward and secure: a 30% T/T deposit is required upfront, with the remaining 70% to be settled before shipment. To reassure our clients, we provide detailed images of the products and their packaging before the final payment is made.
Q3. What delivery terms do you offer for selection?
A: We present a wide range of delivery terms, including EXW, FOB, CFR, CIF, and DDU. Each option is carefully crafted to meet diverse logistical needs and preferences, providing flexibility and convenience.
Q4. Can you provide details on your delivery timelines?
A: Typically, our delivery window ranges from 15 to 30 days after receiving your advance payment. However, specific timelines may vary depending on the product features and order volume, ensuring tailored and precise scheduling. Q5. Is custom production based on samples possible?
A: Absolutely! We excel in custom manufacturing, expertly crafting molds and fixtures based on your samples or technical drawings. Our skilled team is dedicated to meeting your precise specifications with excellence.
Q6. Can you elaborate on your sample policy?
A: We are pleased to offer samples to our valued clients. We kindly request that customers cover the associated costs of samples and courier services, ensuring a seamless and cooperative process.
Q7. Are all goods tested before shipment?
A: Indeed, we uphold rigorous quality standards by performing a 100% comprehensive test on all products, guaranteeing impeccable quality assurance and customer satisfaction before delivery.
Q8. What does your warranty cover?
A: Our products are backed by a robust one-year warranty, covering all aspects except damages resulting from human intervention, providing peace of mind and confidence in our quality.
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