FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., our commitment to forging long-lasting partnerships is anchored in our unwavering dedication to exceptional product quality paired with very competitive pricing strategies. By consistently delivering outstanding value and fostering mutual growth, we create an environment ripe for robust and enduring collaborations with our esteemed clients.
Q2. What are your payment terms?
A: Our payment procedure is straightforward and reliable—requiring a 30% T/T deposit to commence the order process, with the remaining 70% due before shipment. To boost your confidence, we provide detailed images of the products and packaging, ensuring your complete satisfaction prior to finalizing payment.
Q3. What delivery terms do you offer for selection?
A: We present a comprehensive range of delivery terms, including EXW, FOB, CFR, CIF, and DDU. This extensive selection is tailored to meet a broad spectrum of logistical preferences and requirements, ensuring optimal convenience for our clients.
Q4. Can you provide details on your delivery timelines?
A: Our standard delivery period ranges from 15 to 30 days upon receiving your advance payment. Precise delivery timelines may vary based on the specific attributes of the product and the volume of your order. Q5. Is custom production based on samples possible?
A: Absolutely! We excel in custom manufacturing, meticulously crafting tailored molds and fixtures from your samples or technical drawings, ensuring each product is perfectly aligned with your specifications.
Q6. Can you elaborate on your sample policy?
A: We are pleased to provide samples to our valued clients, with the understanding that customers will cover the costs associated with samples and courier fees, reflecting our commitment to transparency and service.
Q7. Are all goods tested before shipment?
A: Absolutely, we adhere to rigorous quality standards by conducting a 100% comprehensive test on all products. This thorough quality assurance process ensures that only the highest quality goods are delivered to our clients.
Q8. What does your warranty cover?
A: Our products are backed by a comprehensive one-year warranty, encompassing all aspects except for damages resulting from human intervention, thus ensuring peace of mind and reliability with every purchase.
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